Compliments
If you've had a positive experience with Finseek, we'd love to hear from you. You can leave a Google Review or email us at admin@finseek.com.au.
Complaints Process
Step 1: Contact Us
Contact Jenny directly on 0411 089 384 or email admin@finseek.com.au. We will acknowledge your complaint promptly and aim to resolve it within 10 business days.
Step 2: Internal Review
If you are not satisfied, you can request an internal review. We will provide a written response within 30 days.
Step 3: External Dispute Resolution
If you remain unsatisfied, lodge a complaint with the Australian Financial Complaints Authority (AFCA).
AFCA
Website: afca.org.au
Phone: 1800 931 678
Email: info@afca.org.au
You can also view our Privacy Policy and Credit Guide.